Airport transfers to and from Andorra

Airport

Barcelona
Girona
Reus
Lleida
Toulouse
Carcassonne

Resort

Andorra la Vella
Pas de la Casa
Soldeu / El Tarter / Canillo
Encamp
Arinsal / Erts
La Massana

Passengers

Adults
(26+ Yrs)
Youth
(12-25 Yrs)
Children
(3-11 Yrs)
Total:

Journey

From Airport
To Airport
Return Ticket

Prices are for
the whole group

€ N/A
€ N/A

Agency Booking Conditions

Andorra Airport Transfers is a trading name of Travel Booker Limited, registered in England & Wales with company number 6916818. Our registered address is Creative Quarter, Morgan Arcade, Cardiff, CF10 1AF.

Except where otherwise specified, we act only as an agent in respect of all bookings we take and/or make on your behalf.

For all arrangements, your contract will be with the supplier of the arrangements in question (the 'Supplier(s)').When making your booking we will arrange for you to enter into a contract with the applicable Supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier's terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from the supplier.

We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase ("Arrangements") or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

By booking with us you agree that:-

1. Booking & Payment

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions. In order to confirm your chosen arrangements, you must pay: for ski pack, the full amount at the time of booking; and, for accommodation & transfers a deposit as required by the supplier of the arrangements in question (or full payment if booking within 8 weeks of departure).

Your booking is confirmed and a contract between you and the supplier will exist when we send your confirmation voucher on their behalf.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are correct. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Payment may be made by any of the following methods (i) with a credit or debit card via our online shop; (ii) with a credit or debit card by telephoning +44 (0) 2921 286655 from April to November or +376 651500 during winter; or (iii) by direct payment to our bank account (details available upon request).

Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

2. Prices

We, on behalf of the Supplier, reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

3. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

4. Special Requests

If you have any special requests (for example dietary/medical requirements, cots, room location, ski instructor or model of ski) please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.

5. Changes & Cancellations By You

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive it and pass on your request to the supplier. Proof of sending is not proof of receipt, therefore you are advised to also confirm all changes by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, and liaise with the Supplier on your behalf, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements.

The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee for any changes or cancellations: for ski pack bookings, 15% of the booking total; for accommodation only bookings, an administration fee equal to the deposit paid; and for any other changes or cancellations (such as transfers), 15% of the booking total. You will be notified of the exact charges at the time of amendment or cancellation.

If you do not turn up for your booked arrangements at the confirmed time or date without cancelling you will not be entitled to any refund.

6. Changes & Cancellations By The Supplier

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

7. Our Responsibility For Your Booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

8. Complaints

Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced as a result.

If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you. Any assistance given by us will be given on a goodwill basis in our capacity as agent.

9. Accommodation Ratings & Standards

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

10. Documentation & Information

All descriptions and content in our brochure, website or otherwise issued by us is done so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included in our brochure or on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us providing details of the additional information needed.

Photographs of equipment and other images are for illustration only. The equipment or services supplied to you in resort will be of the standard selected by you at the time of booking.

11. Accuracy of Prices & Brochure details

The information and prices shown in this brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the brochure information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.

12. Force Majeure

Force majeure means that we will not pay you compensation if we have to cancel or change your booking in any way because of unforeseeable circumstances beyond our control. These an include for example, war, threat of war, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather, sea and ice conditions.

13. Law & Jurisdiction

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

Shared Transfers - Supplier General Conditions

Luggage

Passengers are allowed to carry two suitcases, or the equivalent weight of 20kg. Our drivers can charge extra costs, if necessary. Novatel is not responsible for losses or damage to any suitcase. Clients are responsible for their own handbags.

Cancellations

Novatel has nothing to do with regards to flight delays, and we cannot accept any claim in case our clients missed our shuttle services at the airports. Passengers must have a ticket "voucher" to be shown to our drivers. Without voucher, passengers must pay again for a new booking.

Cancellations are accepted until 48 hours before departure, with a 10% penalty. Within 48 hours and 2 hours before the service, penalty increases up to 30%. In case the passenger is not present on the bus at the day and time agreed the booking is lost.

Responsibilities

Novatel cannot be responsible in case of breakdowns, traffic jams, accidents, natural disasters or any other problems. We can provide an alternative within our capabilities, but we cannot respond to any economical damages, missed flights or other circumstances occasioned to our passengers.

Important Notes

All the passengers having purchased a round trip must telephone us at +376 803789 to reconfirm day, time and pick up place from Andorra. Novatel is not responsible for any misunderstanding if we do not receive any confirmation.

Novatel is not responsible for clients missing at the day and time already conveined. No taxi charges will be accepted afterwards. Novatel shuttles to Barcelona, Toulouse and Girona Airports are official services, and official departure times are considered from Andorra bus station.

Novatel do not respond towards clients who do not show up at their relevant departure times. We remind that clients taking advantage of our door to door service must confirm their pick up time. Clients must request their ticket to our driver, since it is the unique insurance document in case of accident, and a proof of their presence inside our bus.

All our buses have a claiming book, available to our clients.

Administration Procedure

Each passenger must carry a passport or identification card to cross the border (Spanish or French borders). Novatel denies all responsibilities, upon the fees charged to a passenger by the border authorities, because of the lack of any document. Our passengers must keep their ticket, since it could also be requested by the authorities at any time.

Novatel Autocars S.A. is a passengers transportation company, (registration number 907953X) and is officially allowed to run shuttles in between Andorra, Barcelona Airport, Toulouse Airport and Girona Airport.

Head office: Novatel Autocars, Av. Tarragona 42, Andorra la Vella, Principat d'Andorra.
The owner of a Novatel ticket acknowledges all the indications above.

Private Transfers - Supplier General Conditions

Luggage

Unless otherwise arranged, passengers can carry one suitcase per person plus hand luggage. Extra baggage must be informaed at the time of booking otherwise space cannot be guaranteed. Grup Montmantell do not accept responsibility for damage to luggage.

Responsibilities

Grup Montmantell cannot be responsible in case of breakdowns, traffic jams, accidents, natural disasters or any other problems. We can provide an alternative within our capabilities, but we cannot respond to any economical damages, missed flights or other circumstances occasioned to our passengers.

Head office: Grup Montmantell, A/ Sant Coloma 85-87, AD500 Andorra la Vella, Andorra.

We accept Visa, Visa Debit & Mastercard Discount Ski Pack