If you’ve got questions about booking your airport transfers please read through our FAQs. If you still haven’t found your answer, our contact details are at the bottom.
Who are Andorra Airport Transfers?
We’re part of the Travel Booker group who specialise in ski holidays to Andorra. We’ve been working in Andorra since 2005, and offering airport transfers since 2008.
Which airports do you go to?
We offer private and shared transfers from Barcelona, Girona & Toulouse, and only private transfers from Reus, Lleida & Carcassonne. If you need a transfer from a different airport please send us an email (details at the bottom of the page).
How long are the transfers?
Transfer timings vary depending on which airport and resort you are travelling from, however we suggest allowing a minimum of four hours for your transfers. Private transfers are usually quicker than shared transfers because you will be taken directly to your accommodation.
How can I pay?
The easiest way to pay is completing the payment online – we accept Visa, Visa Debit & Mastercard. If this is not possible please contact us regarding making a bank transfer.
What happens after I have paid?
Once we receive your payment we’ll check through everything and get your transfers booked in, and then we’ll email the confirmation voucher to you. You need to print your confirmation voucher and bring it with you. Your transfers are not confirmed if you have not received your confirmation voucher.
Do you add any credit card fees?
No, we don’t think it’s fair to add extra fees or charges – the price you see is the price you pay.
Who provides the transfers?
Our transfers are provided by Andbus who has a fleet of 21 coaches and have been operating since 1987.
What vehicle will you send for me?
Sorry, we don’t know the exact type of vehicle that will be sent for you. Our supplier has a wide range of vehicles and they will send a vehicle suitable for your booking.
Do you have any wheelchair adapted vehicles?
If you require a wheelchair adapted vehicle, the smallest size we can offer is a 16 seater. Please send us a message from the contact form to check availability.
What if there is loads of snow?
Our transfer operator is a local Andorran company and is therefore experienced and well equipped for driving in snowy conditions. The transfers will probably take a little longer than usual so you need to allow for this when deciding on your pick-up time.
What if my flight is delayed?
Our phone number and the phone number of the supplier are on your confirmation voucher.
For shared transfers please call the supplier directly as soon as you know you’re going to miss your transfer – they will move you on to the next transfer free of charge, subject to availability, although if it is late in the evening this could be the following day.
For private transfers please call us if your flight is delayed longer than 20 minutes so we can advise the driver.
What if I miss my transfer?
Unfortunately if you miss your transfer and haven’t told us beforehand this will be regarded as a cancellation and you will need to make new arrangements.
Will I be dropped at my accommodation?
In Pas de la Casa all transfers drop-off and collect from the main bus stop at the bottom of the town. In the rest of Andorra you will be dropped as close to your accommodation as possible, but due to some narrow or particularly steep streets you may be dropped nearby and have to walk the last little bit.
When is the latest I can book?
Subject to availability, you need to book at least three days before. Your transfers are not confirmed if you have not received your confirmation voucher.
What happens if I leave a bag on the coach?
If you leave any luggage on the vehicle it will be taken back to the depot and you will need to collect it from there. The supplier will not bring it to you later because they won’t know if it is definately your bag.
If you still have a question…
Please visit our contact page to send us an email.